FAQ

PAYMENT EFFICIENCY

• Payer will receive the official receipt once payment made successfully.
• PTj will receive the fund in a real time. 

EASY AND FRIENDLY USE

• Customers no need to go to bank counter or ATM / CDM machine in order to make payment. Through internet banking, customers can made payment online via bank account or credit / debit card. 

• To make payments through e-Pay Portal, you can directly make payment by choosing payment's category on the e-Pay menu or register first. Please refer to links below for further information and guide.

• How to use e-Pay Portal

• If you received the wrong bill or have any inquiry about Service Tax 6%, please refer to Fund Management and Credit Control Division through email bursar_endowtax@um.edu.my for assistance.

• As an alternative, you may contact our helpline at +603-7967 7043 / 7927 / 3466.

• You can check your email with subject [E-PAY @UM] Payment Notification and print the payment receipt with status ‘Print Receipt’

• As an alternative, please contact Cash Management Section at +603-7967 7043 / 7927 / 3466 (Mon - Fri, 9 a.m. to 5 p.m. except Public Holiday) or email to bursar_cash@um.edu.my  for assistance.

• Check either card / account is rejected. If not, please continue to make your payment again. If yes, please check your email to print receipt.

• As an alternative, please contact our Customer Service at (603) 7713 7888 (Mon - Fri, 9 a.m. to 6 p.m. except Public Holiday) or email to cs@gsc.com.my for assistance.

• As an alternative, please contact Cash Management Section at +603-7967 3466 (Mon - Fri, 9 a.m. to 5 p.m. except Public Holiday) or email to bursar_cash@um.edu.my  for assistance.

• For e-Payment, the following are the payment mode available:-
  1. Credit Card / Debit (Visa / MasterCard)
  2. CIMB Clicks
  3. Hong Leong Connect
  4. Maybank2U
  5. eBank PB
  6. RHB Now

How It Work